21-year-old New Jersey gamer, Peter Byrne contacted Sony regarding issues he was encountering while playing with the DualShock4. His illness, cerebral palsy, hindered some of his playing capabilities and he reached out to the publisher to inquire about how the matter could be helped or resolved.
“When I play, I would hit the touchpad with my hand. It’s very sensitive… it would pause the game,” Byrne said in a video on New Jersey News 12. After he contacted PlayStation, an employee, Alex Nawabi responded. “I wrote my email. Then the next day, Alex Nawabi got in contact with me,” Byrne stated. In doing so, the employee promised he would check into the issue himself. And that he did.
Nawabi spent roughly ten hours of work on the custom built DualShock, which used the components of three controllers. The alterations included disabling the controller’s touchpad and rerouting the touchpad’s button to the back for ease of function. In case the first modified controller malfunctioned, Nawabi built the gamer a second one. “He did more than I ever expected,” Byrne told the news station.
“It killed me to hear how something you used to enjoy thoroughly was being ruined because of our new controller design. Although I can’t help everyone who has this problem, at least I could help you. I wish I had more to give you,” Nawabi wrote to Byrne in a letter. The rest can be read in full on Peter Byrne’s Facebook page.
Source: New Jersey News 12 via GameInformer